FAQs - Frequently Asked Questions

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?


MY ORDER HAS BEEN CONFIRMED, WHAT NEXT. HOW CAN I TRACK MY ORDER?


I AM NOT SATISFIED WITH THE PRODUCT I RECEIVED, WHAT SHOULD I DO?

If you are not satisfied with your purchase, you can request for return by following these steps:

 

CAN I RETURN MY ITEM AFTER 7 DAYS?


HOW CAN I RECEIVE A REFUND ON MY CREDIT CARD?


I PAID CASH ON DELIVERY, HOW CAN I RECEIVE A REFUND FOR AN ITEM?


I LOST THE ORIGINAL PACKING IN WHICH I RECEIVED THE ITEM, HOW CAN I STILL RETURN IT?


HOW LONG DOES IT TAKE THE COURIER TO COLLECT THE RETURNED ITEMS?


CAN I SCHEDULE TIME WITH THE COURIER TO RETURN AN ITEM?


WHO PAYS FOR THE SHIPPING CHARGES, WHEN I RETURN AN ITEM?

Where to find my TAX invoice?

DODuae.com is registered with the TAX department and have a VAT TRN number 

which you can find in your invoice.

Normally we would send an invoice at the time customer placed an order.

if the customer enters a valid email at the time of registration. 

Please check your inbox you will find your order invoice there.


PLEASE NOTE THAT DODUAE.COM IS NOT RESPONSIBLE FOR ANY COURIER CHARGES.

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