FAQs - Frequently Asked Questions

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

WHAT ARE THE DELIVERY CHARGES? 

MY ORDER HAS BEEN CONFIRMED, WHAT NEXT. HOW CAN I TRACK MY ORDER?

CAN I CANCEL MY ORDER? 

I AM NOT SATISFIED WITH THE PRODUCT I RECEIVED, WHAT SHOULD I DO?

If you are not satisfied with your purchase, you can request a return by following these steps:

CAN I RETURN MY ITEM AFTER 7 DAYS?

HOW CAN I RECEIVE A REFUND FOR MY CREDIT CARD?

WHAT SHOULD I DO IF MY PAYMENT IS NOT ACCEPTED ONLINE? 

I PAID CASH ON DELIVERY, HOW CAN I RECEIVE A REFUND FOR AN ITEM?

I LOST THE ORIGINAL PACKING IN WHICH I RECEIVED THE ITEM, HOW CAN I STILL RETURN IT?

HOW LONG DOES IT TAKE THE COURIER TO COLLECT THE RETURNED ITEMS?

CAN I SCHEDULE TIME WITH THE COURIER TO RETURN AN ITEM?

WHO PAYS FOR THE SHIPPING CHARGES, WHEN I RETURN AN ITEM?

DOD HAVE A PHYSICAL STORE? 

HOW TO CONTACT CUSTOMER SERVICE?

WHERE TO FIND MY TAX INVOICE?

DOD is registered with the TAX department and has a VAT TRN number, which you can find in your invoice.

Normally, we would send an invoice at the time customer placed an order.

if the customer enters a valid email at the time of registration. 

Please check your inbox. You will find your order invoice there.


PLEASE NOTE THAT DODUAE.COM IS NOT RESPONSIBLE FOR ANY COURIER CHARGES.

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