DODUAE.COM– Online portal of Al Waqt Al Haqiqi Gen Tr. L.L.C
Address: Al Mujarrah, Sharjah, UAE.
CUSTOMERS WITH ORDERS OF AED 100 OR MORE:
- We appreciate our customers for shopping for more than 100+ AED, for the same reason we are not receiving any delivery charges on orders of AED 100+ which are waived off just to improve our relationship with our customers, not only that our customers also receive a free return without any charges when they are not satisfied with even one of the ordered products or all.
- In the same policy, we also advise our customers to please keep in mind that when the products are returned, your paid amount are transferred back to your Login Wallet Account, which can be easily utilized on your next purchase, but the customer is charged with the delivery charges of AED 9 to AED 20 as per the policy defined by the company and depending on the route or service area.
- THE CUSTOMERS WHICH ARE UTILIZING THE WALLET AMOUNT CANNOT AVAIL THE FREE SHIPPING. YOUR ORDER SHOULD FULFILL THE FREE SHIPPING POLICY i.e., FRESH PURCHASE OF 150 AED ON EACH VISIT. WALLET AMOUNT CONTAINS ONLY THE REFUNDED AMOUNT WHICH ARE COMMITTED UNDER THE WEBSITE POLICY FOR RETURNS, WHICH CANNOT BE USED FOR ANY PROMOTION i.e., FREE DELIVERY OR OTHER ADJUSTMENTS.
- Thefacility of free shipment on AED 100+ reflectson the fresh purchases through Cash onDelivery (COD) or Card Payment only.The Login Wallet Account does not facilitate the customers to pay theirdelivery charges because of the third-party courier services.
The customers are advised tounderstand the partial return policy which is completely subject to the amountof the product, which is being returned, for example:
- The percentage eligible for free returns is 50% of the total amount.
- The product which costs less than 50% of the total ordered amount will be charged with standard delivery charges and the remaining amount will be transferred to Login Wallet Account which can be utilized in the next order.
- The orders which cost more than 200 AED, can be considered in partial returns but after coordination with the Customer Service Department and according to the return policy only.
- We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
- DOD customers can cancel their order any time before the order is scheduled for delivery and handed over to the Courier. For any cancelled orders DOD issues full refund that may take up to 3 to 30 working days depending on the payment method and card issuing bank policy.
RETURN & REFUND POLICY
- If you are not 100% satisfied with your purchase, just make sure to contact us within 7 days from the day your order is delivered and ensure that the item is in its original packaging, unworn and in the same condition you received it.
- If the item you have received is damaged, defective, or not as described on the website, return it back, your payment will be transferred to your Login Wallet Account. You can buy another item from our store; we have No Cash Refund Policy.
TO RETURN THE ITEM
- Call our Customer Support Team on (+971-6-5562505) within 7 Days from the day your order is delivered to arrange a return.
- An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that is worn, damaged, washed or altered in any way.
- Pack the item in its original state and packaging. Do not remove any code or labels on the box. Hand over the package to the courier representative.
- Once we receive your returned item, we will inspect it and your payment will be transferred to your Login Wallet Account. You can use Your Wallet Account Balance for New Orders only.
MAKEUP & COSMETICS
- All products should be used strictly in accordance with their instructions, precautions, and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.
THE FOLLOWING ITEMS CANNOT BE RETURNED OREXCHANGED
- Swimwear & Beachwear
- Sportswear Bra
- For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be canceled from the order, by calling you in a proper way. If the order is through Cash on delivery, then the payment will be deducted from Cash. If the payment is made through a card, then the payment will be received in full and will be returned once the products are delivered to you. The amount will be refunded to your credit card.
- You will only be charged for products given in your shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
- Most orders will be delivered within the Next Business Day when the product ordered is in stock. Orders are not processed or shipped on Friday except by prior arrangements. We cannot guarantee when an order will be delivered. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a proper way to avoid delays caused by shipping or product availability. We share this information with our customers frequently that we have marked some non-Service areas in UAE which are out of route, due to which we charge AED 20 as delivery charges on the request of Courier Companies.
- We use "cookies" to keep track of your current shopping session to personalize your experience so that you may retrieve your shopping cart at any time.
PRIVACY ON OTHER WEBSITES
- This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that DODuae.com is not responsible for the operation of, or content located on or throughout any such site.
- In the event a product is listed at an incorrect price due to typographical error through our publishing department or any technical issues, DODuae.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. DODuae.com shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DODuae.com will issue a refund to your card in the amount of the incorrect price.
ORDER ACCEPTANCE POLICY
- Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DODuae.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
- DODuae.com Delivery partners?
We are in partnership with Third party couriers like Jeebly, TCS etc. to process deliveries across UAE.
- Where we Deliver?
At current Doduae.com only operates in UAE hence our locations of delivery is only limited to UAE.
- What do I have to present at the time of delivery?
At the time of delivery, there are no identity requirements, the customer is requested to submit his accurate address & contact details while confirming the order.
- How can I schedule delivery?
The customers are advised to schedule a proper time while getting a confirmation call from the courier company or our customers can choose the delivery point anywhere while providing the address detail while placing an order.
- How can I change my delivery address after placing an order?
Please call us at 06-5562505 or email us at [email protected] or chat with us during 08:30 – 08:00 by clicking on the right bottom hand corner of your device/desktop browser.
- I’ve been waiting longer than your delivery promised, what should I do?
We apologize in case your delivery took longer than expected, customers can call our Customer Service Team members on 06-5562505 or send an email to [email protected]
- My order has been confirmed, what next? How can I track my order?
Customers can track their orders by visiting our online order tracker: https://doduae.com/track
- Do you offer collection in UAE?
We do NOT have any outlet/reception in the UAE to collect the returns directly, only delivery.
- How long does it take to receive my order?
We offer Delivery within 1-2 business days when the order is confirmed before 03:00 P.M.
- DODuae.com will not trade or provide services to OFAC or sanctioned countries.
- Accepted modes of payments are VISA, MASTERCARD, Cash on delivery, Paypal, Apple Pay.
- Visa or MasterCard debit and credit cards will be accepted for payment in AED.
- Cardholder must retain the copy of Invoice and/or any other Transaction record and Merchant policies.
- Users are responsible to keep the confidentiality of their accounts.
- Minors under the age of 18 shall not register as the user of the website and nor transact on the website.
- These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether DODuae.com signs them or not. DODuae.com reserves the right to make changes to this site and these conditions at any time.
COPYRIGHT AND TRADEMARK NOTICE
- Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of DODuae.com, Copyright ©, All Rights Reserved. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted here are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
- DODuae.com respects the rights and trademark of all the products and brands and does not allow any vendor or supplier or seller to sell products that are prohibited under the same.
- The sellers are also advised on priority to please make sure that the BRAND LOGOS, SIGNS, NAMES, or DESIGNS are not printed on their products, any copy or brand logo, similar to any company or organization will not be allowed.
- Furthermore, we respect the dignity of all nationalities, therefore, products with changed country flags, color, or any modification will be rejected without intimation.
- Products that contain nudity, offensive language, sexual slang words, or abusive portrayal will be rejected accordingly.
- It is also being notified that the seller will solemnly be responsible for all the fines or penalties imposed due to breach of any policy or law from the ministry.