Seller Portal - Terms and Conditions

The Seller Terms & Conditions and all policies and other terms (if required) are mentioned on the website, which can be accessed by our sellers or those concerned about taking advantage of our market place. We as a Marketplace are providing complete access to a wall that provides unlimited opportunities for our sellers. By applying and registering on our website, the sellers are bound to abide by the terms and conditions of the website and its procedures. From time to time, the conditions may be amended or modified after prior notification through email to all our sellers. References in these Terms and Conditions of Sellers as “Second Company” to refer to “You” as Legal Entity.


We are now providing services to all small or big businessmen or vendors and resellers to enable your products for all the customers visiting our website. Depending on the business model, our e-commerce marketplace platform is entirely based on bringing customers into one place by facilitating our sellers through one window service that includes:

1.    Communication with customers.
2.    Obtaining the Payments.
3.    Organising Delivery.
4.    Shipment of Product.
5.    Cash Collection / Payment Processing.
6.    Call Center Support.

There are many more services that are flexible based on B2B and B2C Services. We also reserve the right to determine the content, appearance, design, function and all other aspects of the website and services. That also includes the right to re-design the website. Further, the administrative aspects of websites based on protecting the privacy of other brands, abiding by the selling laws mentioned by the ministry, following our own terms & conditions of selling and reselling gives the right to add, pause, suspend, reject or remove the product from our listing after prior notification after the inspection and justified reason.

⬛  Seller Portal Module:

The Seller Portal available for our sellers is more comprehensive and which comprises product types which are officially allowed to be sold on our platform. Each product should be defined properly, along with complete details of the product, its dimensions and procedure of use. To maintain a better equilibrium between all sellers, we enhance our services for the sellers which are good at maintaining the quality of product and other DOs & DONTs.

The portal also includes maintain:

1.    Maintaining Products.
2.    Easy Price Maintenance.
3.    Sales & Payment Statistics.

In particular, read all the legal documents carefully and take note of the account eligibility and information that is required to open a seller account with us. Also, sellers should also be aware of the responsibility when using the platform, including the eligibility of products.

⬛  Product Necessities:

1.    Keeping in view the packaging requirements and instructions to deliver products safely and according to the standard set by the shipping services.
2.    Package instructions are strictly followed to maintain product safety and to minimize the risk of damage to the product.
3.    Documentation and permits are necessary to deliver the product without any objection.
4.    During the Quality Check Stage, if the product is rejected or returned by the customer, the seller needs to arrange a pickup for their products by themselves on the same day as notified.
5.    Products which are offered under warranty should contain the documents in them when supplied or delivered to customers. The warranties are applicable in cases where there are defects in products, material, design or products found damaged.
6.    The seller holds the responsibility for after-sales service, guarantee, maintenance or any defect.
7.    Products which violate any third party’s intellectual property rights or any other claim will be removed after a prior notification or rejected at the time of checking.

⬛  Tax & Refunds:

1.    A Value Added Tax (VAT) Registration Certificate should be submitted or any additional information that is requested by us through email or other notification.
2.    Any product that is delivered presently and purchased before January, 2018 will be calculated under VAT as per the Federal Tax Authority (FTA) rules. Also, if the tax is collected then it must be submitted and the procedure should be complied with.

⬛  Returns, Refund or Exchange:

□ We ensure a good experience for our customers on our website. We agreed to offer certain services to our customers i.e. delivery, returns, replacements, exchange and warranty claims of products under our terms and conditions for returns and refunds.

□ We ensure to provide all necessary assistance to our customers as well as to our sellers, and the policies includes:

-    Returns from Customers (Eligible Products)
-    Replace or Exchange the Product (As Per Policy)
-    All communication with Customers and to provide complete assistance as well.

□ Criteria Eligible Products (For Returns & Refund):

1. Making sure that the products are not damaged, products which are not as described, not as shown in the picture, not as the size mentioned or change in design.

2. Warranty claims will be dealt with according to the third party company policy or the manufacturer’s company policies.

3. Claim about any product can be made within a period of 7 days.

4. Products which are out of stock, sold out, human errors, error from any server or any mistake by the customer, can be considered for a return or refund upon request.

5. No circumstances will give any right to the seller to change, amend or modify the price, information or design without prior approval after the request is submitted and may take up to 24 working hours for implementation.

6. Due to any dispute or complaint by the buyer, the seller will not be able to receive the returned product or refunded amount until the customer is satisfied or the dispute is resolved by the customer happiness center.

7. The seller is only allowed up to (10) days to raise a complaint against the buyer (customer) or any vendor to address any issue related, unrelated or in an indirect way.

□ Failure of Fulfilment:

1. The seller accepts the policy to fulfil the requirement as per the website showcase, mentioned quantity or in case any damage is observed. In case of failure in compliance, the seller will be charged with 100% of the product amount as a fine for not making up the commitment made as per the quantity provided on stock list or in a warehouse.

2. In case the product is out of stock and not available in the warehouse or mistake in quantity enrolment, the seller will be charged with a strike for not making the product available when it is required.

□ Wrong prices:

1. The seller is requested to submit the final price upon submission of form while publishing the product and is not allowed to change or amend the price without a valid reason or notification.

2. Frequent changes in price are not allowed without a valid reason.

3. The market place reserves the right to approve or reject any price change or amendment in information thatis mismatched upon physical quality check or inspection.

By applying on the portal and reading the seller terms & conditions, you agree to:

□ Due to operational structure or convenience , providing smooth service to our customers, we can ask for complete or in tranches or in general buy, transfer or reject the products when required.

□ We also reserve the right to reject the product when:

1. Found damaged

2. Not as described     

3. Change in design

4. Not as per the standard package

5. It does not comply with the terms and conditions for sellers.

□ In circumstances when the products are stocked at our premises when returned due to exchange, refund or damage, we are fully authorised to dispose of the product if the products are not picked up at the given time, i.e. 15 Days that starts from the day when notified through SMS or Email of rejection of your product.

□ In case of refund of product, will refund the full amount to customers and reserves the right to deduct the amount from reserve's next due amount finalised at the end of every month by mentioning  prior email notification or SMS.

□ The VAT invoices are always required to be submitted via email. We are also bound to send an electronic receipt of every VAT we receive from your end.

□ Delivery Llst of products will be provided  at every restock in the warehouse, along with proper pricing that cannot be changed or modified. The list should contain the SKU, Product Title, Product Category, Product Origin, Product Material, Product Safety Instructions, Cost Price, VAT Information along with the Final Quantity brought at the time of delivery.

□ All the receiving slips of products that are brought to the warehouse by the seller will be sent via email in electronic format.

⬛  Fees and Payments:

Once affiliated, the sellers are required to submit their listings for approval by making sure that it includes complete information related to the products which are submitted for approval. Third party services, which include delivery, storage or stock premises, will be charged according to the policies mentioned. Our service charges will include

1. Product Listings

2. Percentage of Every Sales Transaction

3. Delivery Charge as per the route

4. Warehousing and Logistics

5. Processing Fee or any additional charges

6. Any tax or charge for providing services directly or indirectly

7. Any charge occurred due to the return or refund policy

8. Any other charge that is notified in advance.

⬛  Sale Report & Processing of Funds:

Sales Reports can be checked easily through online portals and can be verified manually through the Seller Portal by the sellers themselves.

□ The report will contain each product along with the sale price and charges that are taken in lieu of.

□ Proceeding of every sale will be paid by the bank on the provided account every month or as per committed.

□ The amount can only be deposited in a Bank Account provided by the seller. We will not be liable for any wrong bank account information provided by the seller by any mistake or other.

□ By authorising the payments to you, if required, the seller will be required to open an account with our third party processors, that includes the terms and conditions acceptance as well as the information required by them to activate the same.

⬛  Discounts & Promotions:

It is mutually agreed that we can offer discounts or promotions on your products by observing low sales performance after prior notification. The adjustment will be made through our commission (if required).

⬛  Fixed Charges & Taxation:

Sellers hereby agree that we are solely authorised to list the product at higher prices, which include the handling, delivery and referral charges. The fixed charges that are applicable are 5% VAT (Value Added Tax) as per the directions of the Federal Tax Authority. The tax that is recoverable by a taxable person or company for the tax period is paid for goods and services that are used or intended to be used for:

-    Taxable Supplies
-    Imported products from outside the state are taxable supplies
- Products labelled as made in any other state or country.

We will directly issue the invoice to the customer on your behalf and remit the full amount received from the customer on behalf of VAT if you provide your VAT registration details.
In case of failure to submit VAT registration details, we will purchase the products from you and resell them to the customer ourselves as mentioned on the above clauses. (i) You also agree that we will automatically deduct 5% VAT from the amount that will be refunded to you.

⬛  Recovery Of Charges Occurred Due To Damage:

Any amount owed to you that needs to be recovered and occurs as a result of loss or damage caused by the product you provided or refunded to the customer on your behalf will be deducted. The deduction can also be made due to

1. Copyright issues

2. Intellectual Property Rights

3. Any fraudulent conduct.

Upon suspension of the seller’s account or use of our services due to the above mentioned reason, the seller’s account will be moved to review for inspection and approval to determine the cause and prevent the same behavior in future. We may seek reimbursement if we discover negative cost in our calculations following a thorough inspection.

Regulations in this regard also includes:

1. Deduction of the amount from future payments owed to you.

2. Credits are reversed to your account.

3. Credit invoicing through email                           

4. Reimbursement of the same amount by any other replacement.

Any damage that occurred due to or was linked to your supplies and resulted in loss in any form will be communicated and charged accordingly.

⬛  Intellectual Property Rights & Other Claims:

Sellers hereby grant us a royalty-free, transferable and non-exclusive license to use your trademarks , copy rights and other intellectual property rights. Furthermore, the seller will not be allowed to use or mention the market place name i.e. “DOD” on any third party website for their products or its ownership of the market place. We are providing our services to showcase, market and sell the seller’s product only, which does not include any responsibility for its damage, quality or condition.

⬛  Warranty Claims:

The seller takes the responsibility for:

□ Accepting full responsibility for adhering to DOD's policies.

□ Full filing of the commitment to replace or change the product if warranted.

□ Keeping in view the regulations of Ministry of UAE for the same product and providing all the necessary documents in the same regard without any failure in advance or when required.

□ In case of failure, the seller takes complete responsibility to refund or pay the loss charged against it.

⬛  Products Eligibility, Information & Descriptions:

□ DOD will obtain all the requirements to sell the product on its market place by inquiring about and receiving all necessary licenses, permissions, authorisations, property rights and permits on your behalf which mention that the products provided can be marketed and sold by us. It further includes:

□ Products should be in New Condition.

□ Products should be of high quality and tested in accordance with industry standards

□ Products provided to us by the seller will always be counted on the account of contracted B2B purpose only, DOD will not be responsible any liability arising from the purchase from any third party or vendor.

□ The seller should own or have the authority to grant the license to us without any limitation that allows us to make changes in information, price or display due to any technical error or poor sales performances.

□ The dimensions of the product should be correct and taken physically through measuring gadgets to make sure the information provided is correct.

□ The product should be described according to its physical appearance, in the event of difference in any information provided, the product will be rejected from the listing with notification via email.

□ We disclaim all warranties provided by you, and will not be responsible in the case of any return or refund request, DOD believes in providing complete protection and services to our customers. In this regard, the seller will be notified to carry on the warranty claim and proceed according to the procedure.

□ In addition, you are requested to recheck your product information, product pictures, its dimensions, quality and all other details provided to prevent rejection after the listing is submitted.

□ DOD inspects all the products received for any intellectual property violation, claim, quality or authenticity of the product which should be 100% genuine.

In the event of a failure or third-party claim, the seller will be required to pay a fine imposed by the market place as compensation to us.

1. Payment will not proceed unless the issue is resolved.

2. A monetary penalty can also be imposed due to claim of any copyright.

3. Penalty imposed by the governmental authority or department in the same regard will be paid by the seller. If the penalty is not paid, the seller's account may be subject to a conditional ban in order to compensate for the loss of reputation.

We also reserve the right to take appropriate legal action against you and report counterfeit products to law enforcement authorities.

⬛  Regulations & Liabilities:

DOD does not take any responsibility for the loss due to any fraud, including fraudulent representation, injury caused by the product, negligence by the seller or third-party.
Also, none of our staff members, including our management and every member of our staff will be responsible for any fraudulent misleading product, injury or copyright claim by third party.
In this regard, sellers are advised to obtain all documents and ensure that the products listed are legal and allowed to be sold on the market without objections from the manufacturers. 

⬛  Suspension and Termination of Account:

Without any liability to you, we may limit, suspend or withdraw your access to our services and remove your listings, if we observed:

1. You have breached the terms and conditions.

2. We reject any product due to any discrimination.

3. If we observed the seller's non cooperation in any case that been registered in house or by the ministry due to any violation 

⬛  Privacy and Confidential Rights:

The seller will be responsible for maintaining the confidentiality of any information we may provide about any direct customer or vendor, for any reason. Any third party services provided by us will be dealt with strictly and directly by the market place itself, without the involvement of sellers. DOD owns and operates all administrative management as well as Business-to-Customer (B2C) services under strict regulations. All information related to or directly or indirectly related to customers and vendors that is of public concern. DOD strongly believes in the privacy of all our linked members, including customers, vendors, and suppliers. 


DOD has just taken a fresh start to gather suppliers and vendors from all of the United Arab Emirates to utilise the first ever user-friendly market place that allows everyone to register their own store quickly and in the easiest legal way.
We are also concerned with ensuring that all laws and regulations are followed, and that sellers follow all legal formalities before entering our market place.
Let’s take a look into a step by step Registering Procedure:

□ Get into the registration form by clicking into the link: (

□ Once the form has been completed, ensure that the required documents are uploaded in the format specified by the website.

□ Documents required are:

-    Valid registered trade license by the ministry of UAE.
-    Scanned copy of Emirates ID of the license holder.
-    Scanned copy of any utility bill under the same name.
-    Complete dddress proof under the name of the license owner.

□ After 48 working hours of verification, the seller will be notified through Email for the approval or disapproval of documents.

□ Once the store is approved, the seller will be provided with the seller module and a complete tutorial on how to start publishing with the module.

□ While publishing products, product guidelines will be emailed to you with DOs and DONTs.

□ VAT- registered sellers, suppliers or vendors will be required to send a registered VAT certificate to start business with us.

Furthermore, we are here to enhance the experience of every user, seller, supplier & vendor. DOD will always focus on the best customer experience in its market and will never allow any violation of any intellectual property right or brand discrimination.

Wishing you a best working experience with DOD marketplace.