RETURN ON PROMOTIONAL ITEMS:
Please keep in mind that all of the products featured on the promotional page are non-refundable, non-exchangeable and non-returnable unless they are damaged or not as described. Customers with bulk orders can contact our customer care service to get proper information about their orders.
RETURN ON LINGERIE PRODUCTS:
Products ordered online by all platforms and classified as lingerie or undergarments are non-returnable and non-refundable. Similarly, we strongly believe in maintaining a proper hygiene for our customers and do not accept the return or exchange of products that can be unhygienic for others.
RETURN ON COSMETICS / MAKEUP PRODUCTS:
As we are keen to maintain hygiene and the safety of our customers, we do not accept returns of cosmetics / makeup products. Also, products that are unsealed, broken in their packaging or found used, will not be accepted for return. Furthermore, makeup accessories that are applicable on the face, lips or other (i.e. Lipsticks, Lip Liners, Lip Gloss, Eye Shadows, Foundation, Eye Liners, Mascara etc.) cannot be returned in any condition. If we receive products like Makeup Tools, Storage or Non-Applicable Accessories in our Returns Department, we check them thoroughly to make sure they are in their original condition. If we find it broken or used, we immediately dispose of it, and the customers will not be repaid, nor will the amount be deposited into their DOD wallets.
RETURN POLICY FOR ONLINE PAYMENT SECTORS:
Making payments online through PayPal, Debit or Credit Card or any other online platform are being facilitated with Payment Discount i.e. 3% of the total ordered amount. However, if the order is requested for a return, the payment will be reimbursed with the deducted amounts of coupons or other discounts applied by the customer at the time of order, i.e. the final total at the time of order.
Further, the courier charges for returns will be applicable according to the return policy, which is as follows:
If the return is requested due to a dislike of the product or a size change, the customer will have to pay the return charges to the courier who will receive the product.
All the discount offers or coupons will be frozen on the total amount whether the order is accepted or return is requested by the customer. The amount refundable will be calculated according to the amount paid at the time of order after calculating each item separately.
For your convenience, we have mentioned the points which are commonly asked by the customers while requesting a return:
1. If you dislike the Product "OR" its Quality "OR" you have changed your mind:
2. Damaged Item, Wrong Item or Missing Items in Order:
3. Products / Orders that cannot be returned:
Note: The original shipping charges are Non-Refundable.
UPDATED AS ON: 12-28-2022