Return & Refund Policy

RETURN ON PROMOTIONAL ITEMS:

Please note that all the products showcased in Promotional Page are Non Refundable, Non Exchangeable & Non Returnable unless the product is received damaged or not as described. Customers with bulk orders can contact our customer care service to get proper information about their orders.

RETURN ON LINGERIE PRODUCTS:

Products which are ordered online by all platforms categorized under Lingerie Section / Undergarments are non returnable as well as non refundable. Similarly, we strongly believe in maintaining a proper hygiene for our customers and not to accept return or exchange of the products which can be unhygienic for others.

RETURN ON COSMETICS / MAKEUP PRODUCTS:

As we are keen to maintain hygiene and the safety of our customers, we do not accept the returns from Cosmetics / Makeup Products also, products which are unsealed, broken in packaging or found used, will not be accepted for returns. Furthermore, makeup accessories which are applicable on Face, Lips or Others (i.e. Lipsticks, Lip Liners, Lip Gloss, Eye Shadows, Foundation, Eye Liners, Mascara etc.) cannot be returned in any condition. If we receive the products like Makeup Tools, Storage or Non-Applicable Accessories in our Returns Department, we check them thoroughly and make sure that the item is in original condition. If found broken or used, we dispose it immediately and the Customers will not be repaid or amount will not be deposited into Wallet Amount.

RETURN POLICY FOR ONLINE PAYMENT SECTORS:

Making payments online through PayPal, Debit / Credit Card or any other Online Platform are being facilitated with Online Payment Discount i.e. 3% of Total Ordered Amount. However, if the order is requested for a return, the payment will be reimbursed with deducted amounts of Coupons or other Discounts Offer applied by the customer at the time of order i.e. the Final Total at the time of Order.

Further, the courier charges of return will be applicable according to the return policy which is as:

  1. In case the product is not according to the description or picture showcased.
  2. In case the product is damaged naturally at the time of delivery.

If the return is requested on the basis of dislike of product or size change, the customer will have to pay the return charges to the courier person who will receive the product.

All the Discount Offers or Coupons will be Frozen on the total amount whether the order is accepted or return is requested by the Customer. The amount refundable will be calculated according to the amount paid at the time of order after calculating each item separately.


IMPORTANT NOTICE:


For your convenience, we have mentioned the points which are commonly asked by the customers while requesting a return:


1. If you don't like the Product "OR" its Quality "OR" Changed Your Mind:


2. Damaged Item, Wrong Item or Missing Items in Order:


3. Products / Orders which cannot be returned:


Note: The original shipping charges are Non-Refundable.


UPDATED AS ON: 08-07-2019  

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